Changes in how people communicate, connect, and discover are carrying incredible implications for businesses. Gone are the days when the workplace was merely a physical space employee occupied during regular office hours. Today’s always-connected, instant-access environment has blurred the lines between the physical office and the place where work actually happens.
To accurately reflect their staff’s changing work experience, leading organisations have begun to implement an entirely new working environment – the digital workplace. By integrating the technologies that employees use (from e-mail, instant messaging and enterprise social media tools to HR applications and virtual meeting tools), the digital workplace breaks down communication barriers, positioning you to transform the employee experience by fostering efficiency, innovation and growth.
Control: governance, risk and compliance
Beyond setting a strategy and building your digital workplace toolbox (the things your employees need to do their job), you need to resolve any challenges your organisation may face in the areas of governance, risk and compliance.
When creating a digital workplace, organisations must also develop a governance model that supports connectivity and collaboration while mitigating risks and enabling compliance.
Where do you start?
Components of digital workplace governance
- Guiding principles: identify the business goals you are trying to achieve with the digital workplace and translate them into guiding principles to drive ongoing development.
- Information governance strategy: determine the focus of your digital workplace strategy and align it with your organisation’s existing information management or information governance strategy.
- Roles and responsibilities: identify your key stakeholders and create a suitable and sustainable interaction model. Define governance processes, metrics and oversight processes.
- Training and certification: ensure your employees have access to training that allows them to harness the digital workplace to their advantage. Also, track and ensure that technical personnel are trained and certified to properly support the underlying technology.
Risk mitigation and compliance
- Information monitoring, collection and analysis: this allows you to determine the information being shared and the risks that may impair your organisation’s reputation, competitive edge, productivity or protection of confidential information.
- Policy training: in addition to technical training, employees need policy training on the type of information they should or should not share in the digital workplace. You must also communicate policies on how to properly handle personal data and how to avoid damaging your organisation’s brand.
- Orchestrated presence: organise your channels within the digital workplace. Orchestrate the flow of information to and from different channels. Avoid a disjointed model where different groups leverage different tools and communicate in silos.
- Crisis management: news travels fast thanks to the digital workplace’s social networking capacity. If a crisis occurs, react quickly (within the first day), be transparent, establish a listening platform and create a dialogue.
Our outsourced consulting service means you can access highly skilled legal practitioners that can help you design and implement your digital workplace in the form of:
- Strategy and operations documents and contracts
- Enterprise risks policies and procedures
And, much more. Book a free discovery call with our team to discuss your needs.
